IVR

Answered Question
May 4th, 2008
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Hi. Sorry for a silly question, but i don't can find system request and install notes for IVR. You can help me?

Correct Answer by mciarfello about 8 years 11 months ago

The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.


You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.

Correct Answer by Rob Huffman about 8 years 12 months ago

Hi Slava,


Not a silly question at all my friend :) Is this what you are looking for?


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/installation/guide/gsipivr.pdf


Hope this helps!

Rob

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sun_sazanov Mon, 05/05/2008 - 05:17
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But i install crs on vm, i see next messages "Computer hardware provided by cisco required to install CCRS. Instalation will now abort.


I have VM hardvare

hdd 15Gb

Ram 2GB

CPU 2Gz

sun_sazanov Tue, 05/13/2008 - 06:34
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Which system hardware request for CCRS 5. If i want install it into Vmware?

mciarfello Sat, 05/17/2008 - 20:37
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Just to set the expectation straight, installing CRS on VMWare means no support from Cisco.


So hopefully you are only installing a test system.

sun_sazanov Sun, 05/18/2008 - 07:35
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yes, i know CRS installing on VMWARE no support from cisco.

sun_sazanov Tue, 05/20/2008 - 04:57
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But i can install CRS on vmware for tested?

if yes, how i can install CRS on vm mashine?

Correct Answer
mciarfello Tue, 05/20/2008 - 05:37
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The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.


You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.

sun_sazanov Tue, 05/20/2008 - 06:00
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ССМ 6.1 has integrated IPVR, how ССМ 4?

mciarfello Tue, 05/20/2008 - 06:05
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I am not aware of any IVR in 6.1 or 4.1.


Cisco's definition of IVR is a self-serving application, usually involving database dips or similar. Like calling the bank to input your checking account number and having it speak back your balance. Also to move money between your checking and savings account.


Cisco's definition of prompt and collect: Give the caller a spoken prompt and collect DTMF (or ASR) responses. Kind of like AutoAttendant functionality. Press or say 1, call gets transferred "here".


ACD is the queuing of calls to be answered by an "Agent".

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