05-04-2008 02:59 AM - edited 03-15-2019 10:25 AM
Hi. Sorry for a silly question, but i don't can find system request and install notes for IVR. You can help me?
Solved! Go to Solution.
05-04-2008 05:35 AM
Hi Slava,
Not a silly question at all my friend :) Is this what you are looking for?
Hope this helps!
Rob
05-20-2008 05:37 AM
The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.
You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.
05-04-2008 05:35 AM
Hi Slava,
Not a silly question at all my friend :) Is this what you are looking for?
Hope this helps!
Rob
05-04-2008 06:02 AM
Thanks
05-04-2008 11:58 PM
Hi. I can install IPVR into virtual mashine VMWare?
05-05-2008 05:10 AM
Yes you can.
05-05-2008 05:17 AM
But i install crs on vm, i see next messages "Computer hardware provided by cisco required to install CCRS. Instalation will now abort.
I have VM hardvare
hdd 15Gb
Ram 2GB
CPU 2Gz
05-13-2008 06:34 AM
Which system hardware request for CCRS 5. If i want install it into Vmware?
05-13-2008 06:39 AM
CRS requires specific cisco supplied MCS servers.
I've got a few CRS systems running on a couple of VMWare systems so if you'd like the steps and software required to get it working, let me know.
05-16-2008 05:45 AM
Hi.
You can send me steps and software, hardware required to get it working?
mail: sazanov@sunline.com.ru
Thank you very mach in advance
05-17-2008 08:37 PM
Just to set the expectation straight, installing CRS on VMWare means no support from Cisco.
So hopefully you are only installing a test system.
05-18-2008 07:35 AM
yes, i know CRS installing on VMWARE no support from cisco.
05-20-2008 04:57 AM
But i can install CRS on vmware for tested?
if yes, how i can install CRS on vm mashine?
05-20-2008 05:37 AM
The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.
You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.
05-20-2008 06:00 AM
ССР6.1 has integrated IPVR, how ССР4?
05-20-2008 06:05 AM
I am not aware of any IVR in 6.1 or 4.1.
Cisco's definition of IVR is a self-serving application, usually involving database dips or similar. Like calling the bank to input your checking account number and having it speak back your balance. Also to move money between your checking and savings account.
Cisco's definition of prompt and collect: Give the caller a spoken prompt and collect DTMF (or ASR) responses. Kind of like AutoAttendant functionality. Press or say 1, call gets transferred "here".
ACD is the queuing of calls to be answered by an "Agent".
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