Solved: CME DN Gets Hung

Chuan Liu · ‎05-04-2008

My CCME often has one or two DN get hung. No tones come out of the phone. I tried to remove the DN but got the message: 'DN 2 has active call on interface 50/0/2 CH1.Cannot unconfigure'. My only solution is to reload the CCME. Do you have any better ways to kill the active DN?

IOS version: c2801-advipservicesk9-mz.124-11.XJ4.bin.

Thanks in advance.

paolo bevilacqua · ‎05-04-2008

I believe it's an issue with phone FW.

Go on CCO CME area, locate and download CME124-4XC4.ZIP.

From there, extract P0030070T023.tar, and upgrade the 7940 with this firmware.

It's the only FW that never presented the problem in my case.

Hope this helps, please rate post if it does!

View solution in original post

paolo bevilacqua · ‎05-04-2008

Which phone model is that and which exact FW on it ?

Chuan Liu · ‎05-04-2008

Hi Paulo,

Every time this happens to the 7940G phones. I am using load 7960-7940 P00307020400.

Thanks.

paolo bevilacqua · ‎05-04-2008

I believe it's an issue with phone FW.

Go on CCO CME area, locate and download CME124-4XC4.ZIP.

From there, extract P0030070T023.tar, and upgrade the 7940 with this firmware.

It's the only FW that never presented the problem in my case.

Hope this helps, please rate post if it does!

Chuan Liu · ‎05-04-2008

Thanks Paulo,

I will try and get back to you later.

Rgd.

Chuan Liu · ‎05-14-2008

10 days passed and this problem has not come back again. This seems fixed the problem.

Thanks.

paolo bevilacqua · ‎05-14-2008

Glad to know it helped. Thanks for the nice rating and good luck!