Remote control application via meetingplace express

Unanswered Question
May 4th, 2008
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Hi,


Does the latest version of meetingplace express support remote control so that one user can remotly control the application of the other user ?


Is it the same application that Cisco TAC use to remote control my telnet or console session during the TAC cases ?


Thanks


Regards


Mohamed

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moabdallah Sun, 05/11/2008 - 06:31
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Hi Oliver,


Thanks for your reply

What is the different between this feature on meetingplace express and Webex ?

Do i need the webex to offer remote support to my customer ?


Regards


Mohamed

okuehn Mon, 05/12/2008 - 22:11
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Hi Mohamed,


as far as i know these are totaly different products. cisco acquired webex in 2007 and added it to their product portfolio. i think the key difference is that webex is a hosted solution while meetingplace is installed on a server in your company.


however, if you have meetingplace installed at your site, you can use the remote control features out of the box - without using webex additionally.


regards, oliver

ricardorojas123 Wed, 05/14/2008 - 05:34
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Hi I have Cisco Meeting Place Version: 2.0.2.40, and how I request the control of a Shared Screen?

okuehn Wed, 05/14/2008 - 10:58
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As a moderator or presenter, you can request control of the screen of another presenter or moderator.


Procedure:


Step 1 Click Request Control on the Share tool control strip.


If the request is accepted, a message informs you that you have been granted control of the screen. The Request Control button becomes a Release Control button. You can now take control of the shared screen.


Step 2 To return control of the shared screen to the original presenter, click Release Control on the Share tool control strip.


regards, oliver

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