Unity Express 2.3.1 integration with CCM 5.0(4)

Unanswered Question
May 4th, 2008

Hi;

I have a problem in integrating unity express (AIM) 2.3.1 installed in 3845 router with 12.4XY1 release, with CCM 5.0(4) server, what is the recommended gateway to be running between the CCM & the router? I tried SIP trunk with no use and H.323 also, please advice.

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mjabareen Mon, 05/05/2008 - 22:10

Hi;

I tried the same steps with no luck! I need to ask if we need some free licenses on the callmanager for this integration? I mean for the CTI ports that the CUE will control? and another thing what about the naming for the CTI port & route point; is it my choice or should be matching something else?

kelvin.blair Tue, 05/06/2008 - 05:03

Is your unity module license for Call Manager integration or is it licensed for Call Manager Express.. Check your Unity License.

kelvin.blair Tue, 05/06/2008 - 05:23

If you followed the instrucations and you're licensed for the CCM integration, then you should not have any trouble getting it to work..

Couple things to check:

1.) Make sure you created a Jtapi user as an application user. Make sure that you assoicate it to all Route Points and CTI Port devices. Make sure you have added the user to the Standard CTI Enabled group.

2.) Make sure you use G711 as the codec since CUE only supports G711 or use a transcoder.

3.) On the CUE modele, make sure that you've added the correct ccn subsytem SIP gateway address.

4.) Ensure that you've setup the correct ccn subsystem jtapi information. This means the ccm-manager address, CTIPorts to use and jtapi user credentials that you've configured in Call Manager.

Also, can you post your CUE Configuration?

mjabareen Tue, 05/06/2008 - 05:36

Here is the Unity conf part-1:

clock timezone Asia/Amman

hostname GETUnity

ip domain-name getecom.com

system language preferred "en_US"

ip name-server 10.65.50.21

groupname Administrators create

groupname Broadcasters create

username cisco create

username CiscoUM1-VI1 create

username CiscoUM1-VI1 phonenumber "201"

groupname Administrators member cisco

groupname Administrators privilege ManagePrompts

groupname Administrators privilege broadcast

groupname Administrators privilege local-broadcast

groupname Administrators privilege ManagePublicList

groupname Administrators privilege ViewPrivateList

groupname Administrators privilege vm-imap

groupname Administrators privilege ViewHistoricalReports

groupname Administrators privilege ViewRealTimeReports

groupname Administrators privilege superuser

groupname Broadcasters privilege broadcast

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 6

script "aa.aef"

parameter "dialByExtnAnytime" "false"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "4"

parameter "operExtn" "100"

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "false"

parameter "dialByFirstName" "false"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "false"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "8001"

parameter "strMWI_ON_DN" "8000"

end application

ccn application msgnotification aa

description "msgnotification"

enabled

maxsessions 6

script "msgnotify.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "DelayBeforeSendDTMF" "1"

end application

kelvin.blair Tue, 05/06/2008 - 05:41

YOur missing the following statement or at least I did not see it.

ccn subsystem jtapi

ctiport 28001 28002 28003 28004

ccm-manager address 14.80.227.127 14.80.227.128

ccm-manager credentials jtapiuser and password..

mjabareen Tue, 05/06/2008 - 05:49

I'll check this on my router and come back to you, any way thank you for your support.

mjabareen Tue, 05/06/2008 - 05:37

Unity conf part-2:

ccn application promptmgmt aa

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

end application

ccn application voicemail aa

description "voicemail"

enabled

maxsessions 6

script "voicebrowser.aef"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

end application

ccn engine

end engine

ccn reporting historical

database local

description "GETUnity"

end reporting

ccn subsystem sip

gateway address "10.65.60.1"

mwi sip sub-notify

end subsystem

ccn trigger http urlname msgnotifytrg

application "msgnotification"

enabled

maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application "ciscomwiapplication"

enabled

maxsessions 1

end trigger

ccn trigger jtapi phonenumber 555

application "autoattendant"

enabled

maxsessions 6

end trigger

ccn trigger jtapi phonenumber 598

application "promptmgmt"

enabled

maxsessions 1

end trigger

ccn trigger jtapi phonenumber 599

application "voicemail"

enabled

maxsessions 6

end trigger

ccn trigger sip phonenumber 555

application "autoattendant"

enabled

maxsessions 6

end trigger

ccn trigger sip phonenumber 598

application "promptmgmt"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 599

application "voicemail"

enabled

maxsessions 6

end trigger

security password lockout policy temp-lock

security pin lockout policy temp-lock

service voiceview

enable

end voiceview

voicemail notification enable

voicemail notification allow-login

voicemail notification email attach

voicemail default mailboxsize 1440

voicemail broadcast recording time 300

voicemail notification restriction msg-notification

voicemail operator telephone 597

voicemail mailbox owner "CiscoUM1-VI1" size 1440

description "CiscoUM1-VI1 mailbox"

end mailbox

voicemail notification owner CiscoUM1-VI1 enable

end

mjabareen Tue, 05/06/2008 - 05:38

Sorry; the item number 4 is not clear if you can expain more thourough.

Rob Huffman Tue, 05/06/2008 - 05:17

Hi Mohammed,

One thing to add to the good tips from Kelvin, I would try a much newer version of CUE. It doesn't look like CUE 2.3.1 is compatable with any CCM 5.x version. Looks like a CUE 3.x version (maybe 3.1.1)

Rob

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