05-04-2008 10:25 PM - edited 03-15-2019 10:26 AM
Hi;
I have a problem in integrating unity express (AIM) 2.3.1 installed in 3845 router with 12.4XY1 release, with CCM 5.0(4) server, what is the recommended gateway to be running between the CCM & the router? I tried SIP trunk with no use and H.323 also, please advice.
05-05-2008 11:42 AM
Any ISR router with the Unity Modules will connect up to Call Manager. Attached is a link to to the setup of Call Manager and Unity Express integration.
05-05-2008 10:10 PM
Hi;
I tried the same steps with no luck! I need to ask if we need some free licenses on the callmanager for this integration? I mean for the CTI ports that the CUE will control? and another thing what about the naming for the CTI port & route point; is it my choice or should be matching something else?
05-06-2008 05:03 AM
Is your unity module license for Call Manager integration or is it licensed for Call Manager Express.. Check your Unity License.
05-06-2008 05:08 AM
Yes, it's licensed to CCM.
05-06-2008 05:23 AM
If you followed the instrucations and you're licensed for the CCM integration, then you should not have any trouble getting it to work..
Couple things to check:
1.) Make sure you created a Jtapi user as an application user. Make sure that you assoicate it to all Route Points and CTI Port devices. Make sure you have added the user to the Standard CTI Enabled group.
2.) Make sure you use G711 as the codec since CUE only supports G711 or use a transcoder.
3.) On the CUE modele, make sure that you've added the correct ccn subsytem SIP gateway address.
4.) Ensure that you've setup the correct ccn subsystem jtapi information. This means the ccm-manager address, CTIPorts to use and jtapi user credentials that you've configured in Call Manager.
Also, can you post your CUE Configuration?
05-06-2008 05:36 AM
Here is the Unity conf part-1:
clock timezone Asia/Amman
hostname GETUnity
ip domain-name getecom.com
system language preferred "en_US"
ip name-server 10.65.50.21
groupname Administrators create
groupname Broadcasters create
username cisco create
username CiscoUM1-VI1 create
username CiscoUM1-VI1 phonenumber "201"
groupname Administrators member cisco
groupname Administrators privilege ManagePrompts
groupname Administrators privilege broadcast
groupname Administrators privilege local-broadcast
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Administrators privilege vm-imap
groupname Administrators privilege ViewHistoricalReports
groupname Administrators privilege ViewRealTimeReports
groupname Administrators privilege superuser
groupname Broadcasters privilege broadcast
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "100"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
05-06-2008 05:41 AM
YOur missing the following statement or at least I did not see it.
ccn subsystem jtapi
ctiport 28001 28002 28003 28004
ccm-manager address 14.80.227.127 14.80.227.128
ccm-manager credentials jtapiuser and password..
05-06-2008 05:49 AM
I'll check this on my router and come back to you, any way thank you for your support.
05-06-2008 05:37 AM
Unity conf part-2:
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn engine
end engine
ccn reporting historical
database local
description "GETUnity"
end reporting
ccn subsystem sip
gateway address "10.65.60.1"
mwi sip sub-notify
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger jtapi phonenumber 555
application "autoattendant"
enabled
maxsessions 6
end trigger
ccn trigger jtapi phonenumber 598
application "promptmgmt"
enabled
maxsessions 1
end trigger
ccn trigger jtapi phonenumber 599
application "voicemail"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 555
application "autoattendant"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 598
application "promptmgmt"
enabled
maxsessions 1
end trigger
ccn trigger sip phonenumber 599
application "voicemail"
enabled
maxsessions 6
end trigger
security password lockout policy temp-lock
security pin lockout policy temp-lock
service voiceview
enable
end voiceview
voicemail notification enable
voicemail notification allow-login
voicemail notification email attach
voicemail default mailboxsize 1440
voicemail broadcast recording time 300
voicemail notification restriction msg-notification
voicemail operator telephone 597
voicemail mailbox owner "CiscoUM1-VI1" size 1440
description "CiscoUM1-VI1 mailbox"
end mailbox
voicemail notification owner CiscoUM1-VI1 enable
end
05-06-2008 05:38 AM
Sorry; the item number 4 is not clear if you can expain more thourough.
05-06-2008 05:17 AM
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