VG224 answer problem

Unanswered Question
May 5th, 2008

Hello,

I have 3 VG224 connected to some Dialogic boards for a call center. when a call comes to the CC a routing point forwards the call to a port on a VG224 and from that port the call arrives to the dialogic bord(to the server). The problem is that from time to time the dialogin cannot answer a call that comes from vg224. This problem is resolved after I issue a reset on the VG224. The VG224 is configured as a SCCP gateway in the call` manager(4.2). What can be the cause?

The IOS on vg224:

vg224-i6s-mz.124-2.T5.bin"

Some debug:

.May 5 13:35:50.382: htsp_timer_stop3 htsp_setup_req

.May 5 13:35:50.386: htsp_process_event: [2/23, FXSLS_ONHOOK, E_HTSP_SETUP_REQ]fxsls_onhook_setuphtsp_progress

.May 5 13:35:50.386: [2/23] c2400_set_sig_state: ABCD=0, timestamp=0, sys_time=579220219

.May 5 13:35:50.386: [2/23] htsp_set_caller_id_tx calling num=4842 display_info=Marian Chitu called num=1423

.May 5 13:35:50.386: [2/23] Caller ID String 80 1E 01 08 30 35 30 35 31 36 33 35 02 04 34 38 34 32 07 0C 4D 61 72 69 61 6E 20 43 68 69 74 75 60

.May 5 13:35:50.386: [2/23] htsp_set_caller_id_tx_time Caller ID:FSK_DURING_RING

.May 5 13:35:50.386: [2/23] htsp_start_caller_id_tx string length=33 htsp_call_feature:feature 12

.May 5 13:35:50.390: htsp_process_event: [2/23, FXSLS_WAIT_OFFHOOK, E_HTSP_POWER_RINGING]fxsls_callback_ringing

.May 5 13:35:50.390: [2/23] c2400_ring_gen: ring1_cadence_on=250 ring1_cadence_off=500 ring2_cadence_on=0 ring2_cadence_off=0 ring3_cadence_on=0 ring3_cadence_off=0 ring4_cadence_on=0 ring4_cadence_off=0 ring5_cadence_on=0 ring5_cadence_off=0 ring6_cadence_on=0 ring6_cadence_off=0

.May 5 13:35:50.390: [2/23] c2400_set_sig_state: ABCD=0, timestamp=0, sys_time=579220220htsp_alert

.May 5 13:35:50.454: [2/23] do_ring_cadence IDLE->ON (2000)

.May 5 13:35:52.454: [2/23] do_ring_cadence ON->OFF (4000)

.May 5 13:35:53.886: htsp_timer_stop3

.May 5 13:35:56.454: [2/23] do_ring_cadence OFF->ON (2000)

.May 5 13:35:58.454: [2/23] do_ring_cadence ON->OFF (4000)

.May 5 13:36:02.454: [2/23] do_ring_cadence OFF->ON (2000)

.May 5 13:36:04.454: [2/23] do_ring_cadence ON->OFF (4000)htsp_call_feature:feature 33

.May 5 13:36:04.570: htsp_timer_stop3

.May 5 13:36:04.570: htsp_process_event: [2/23, FXSLS_WAIT_OFFHOOK, E_HTSP_STOP_RINGING]fxsls_stop_ringing

.May 5 13:36:04.570: [2/23] c2400_set_sig_state: ABCD=4, timestamp=0, sys_time=579221638

.May 5 13:36:04.570: htsp_process_event: [2/23, FXSLS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]fxsls_waitoff_release

.May 5 13:36:04.570: [2/23] c2400_set_sig_state: ABCD=4, timestamp=0, sys_time=579221638

Thanks!

I have this problem too.
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kelvin.blair Mon, 05/05/2008 - 11:44

Can you inform us of the version of IOS you're currently running on this VG224?

mc12mc12m Wed, 05/07/2008 - 00:07

Hello,

the IOS is vg224-i6s-mz.124-2.T5.

I've upgraded to vg224-i6s-mz.124-15.T5. but is still not working.

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