I have about 20 (out of 700) or so 7941 and 7961 phones that failed after a firmware upgrade. Many are stuck in "upgrading" and some go dead shortly after the headset and speaker buttons flash. Has anyone else had this problem? Does anyone have any suggestions on how to fix? Cisco's only recommendation was to RMA the phones. Unfortunately, this customer does not have Smartnet on the phones.
Also, I've heard that you can console into the phone. Does anyone have the procedure to do this on a 7941/61?