I've had users indicate to me that MOH is not playing when they are during assisted/warm transfers, conference call initiation, etc. All users have dual-line DN's
So, Basically, whenever you are putting an active call on "hold" (not actually using the hold button, but another feautre which puts a call on hold) to use your second line channel, it's not playing MOH.
Is this normal behavior? Can it be changed if it is, so that MOH plays in all situations?