Customer had Unity 4.0(5). When listening to messages, the MWI would go off as soon as they started listening to the message. We just upgraded them to Unity 5.0(1). Now, the MWI light stays on even after listening to the message and doesn't go off until you either choose Save or Delete.
We've checked this on a few Unity 5.x installations and this seems to have changed on those as well. Is there a way to change this either globally or per subscriber on Unity 5.x?
Hi Kevin -
I just checked the 5.0 Unity release notes and it does indicate the MWI behavior changed from prior versions - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html
Check out the section titled "Message Notifications and Message Waiting Indicators". If you read further below, there is an Advanced Setting tool you can configure, "If you prefer the behavior in earlier versions, you can use the Advanced Settings Tool to adjust a setting that controls this behavior. The setting is called Conversation-Delay Mark As Read." I am still running 4.2, but may consider this setting as well.