Different Greeting for Onnet and Offnet calls in Unity Connection

krishnamurthy.mh · ‎05-06-2008

Hi,

We are running CCM 5.1(3)and Unity Connection 2.0.

We are playing common greeting for offnet and onnet calls when user is busy or not picking up the phone.(ex: User is currently not available,pls leave the message after the tone....)

Can we have separate greeting for On-net and Off-net calls when the user is busy or not picking up the phone..

If it is possible, please let me know the procedure to do it.

Thanks & Regards,

Brandon Buffin · ‎05-06-2008

Yes, users can record an internal greeting that will play for calls from other Unity subscribers. See the following link.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user/guide/2xcucug170.html

Hope this helps. If so, please rate the post.

Brandon

krishnamurthy.mh · ‎05-06-2008

Hi Brandon,

Thanks for your reply.

We are running only one Unity Connection Server.

Is it possible on the same server(separate greeting for Onnet and Offnet),please clarify ...

Thanks & Regards,

Brandon Buffin · ‎05-07-2008

Yes, this will work with one Unity Connection server.

Brandon