I have a script that I use to calculate Expected Wait Time, but it gathers the value in seconds and then I use multiple if/then statements to play various prompts based on the gathered value. For example less that 120 seconds I play a hold time of less than 2 minutes, etc. I have been searching the forum for a solution that would gather the values but automatically read the value as minutes or something that would convert into minutes. I found the MAB script that does position in queue, but even though it says it does wait time I did not see the reporting statistic being gathered. Does anyone have something they have perfected or a better idea?
I have been told that in Enhanced and Premium this was possible but not in Standard.