I have a CME bacd system that directs calls to a couple of hunt groups.
The issue is that when the agents leave the office they would like to have incoming calls to the hunt group forwarded to an external number. I have not found any documentation showing how this can be done. Anybody have an idea?
Thanks greatly in advance for the help.
Use the login/logout button on the phone "hunt-group logout HLog". Once they are all logged out, the call should be transferred immediately.
Hope this helps, please rate post if it does!