AXL Serviceability code not working on CM6.0, Please Help

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May 7th, 2008
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I am trying to run the AXL Serviceability code against my CM6.0.

But unfortunately, when executed, i get an error which asks me to check the XML document structure.

When viewed the xml request code snippet in an xml editor, its all fine...all the open tags have the corresponding closing tags.

I did try with various xml messages; the output is always the same.

Please help me in this regards.



Request Header:

POST /realtimeservice/services/RisPort HTTP/1.1

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Authorization: Basic xxxxxxxxxxxxxxxxxxxxx

Host: x.x.x.x

Content-Length: 240

Soap Message:

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:soap="" xmlns:soapenc="" xmlns:tns="" xmlns:types="" xmlns:xsi="" xmlns:xsd="">


<tns:AstHeader id="id1">

<SessionId xsi:type="xsd:string">2006-02-01T07:16:21</SessionId>



<soap:Body soap:encodingStyle="">


<CmSelectionCriteria href="#id1"/>


<tns:CmSelectionCriteria id="id1" xsi:type="tns:CmSelectionCriteria">

<MaxReturnedDevices xsi:type="xsd:unsignedInt">4294967295</MaxReturnedDevices>

<Class xsi:type="tns:DeviceClass">Phone</Class>

<Model xsi:type="xsd:unsignedInt">0</Model>

<Status xsi:type="tns:CmDevRegStat">Any</Status>

<SelectBy xsi:type="tns:CmSelectBy">Name</SelectBy>

<SelectItems href="#id2"/>


<soapenc:Array id="id2" soapenc:arrayType="tns:SelectItem[1]">

<Item href="#id3"/>


<tns:SelectItem id="id3" xsi:type="tns:SelectItem">

<Item xsi:type="xsd:string">SEP0017E00CCC11</Item>





HTTP/1.1 500 Internal Server Error

Server: Apache-Coyote/1.1

Set-Cookie: JSESSIONIDSSO=95D6DB9B11D5BBEA9A74F5E72D34D3A0; Path=/

Set-Cookie: JSESSIONID=921AACE45DDADBE70DD99DD6C432D633; Path=/realtimeservice; Secure


Content-Type: text/xml;charset=utf-8

Transfer-Encoding: chunked

Date: Tue, 06 May 2008 16:13:25 GMT

Connection: close


<?xml version="1.0" encoding="utf-8"?>

<soapenv:Envelope xmlns:soapenv="" xmlns:xsd="" xmlns:xsi="">




<faultstring>org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.</faultstring>

<detail><ns1:hostname xmlns:ns1=""></ns1:hostname>






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agiaccone Wed, 05/07/2008 - 06:31
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try removing <?xml version="1.0" encoding="utf-8"?> at the beginning of the request body.



stephan.steiner Thu, 05/08/2008 - 08:00
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You might wanna search for the thread where I asked for a SelctCmDevices example.. then use that as a starting point. That's how I finally managed to get things working on my CCM 5.1 and 6.1.


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