LMS 3.0 - DFM view issue - error messages in portlets

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May 7th, 2008
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Hello,


I have a customer running LMS 3.0 on windows. He sent me a screenshot showing the DFM view of LMS portal.

On this screenshot (in attachments), there is two error messages.


The first one on the "High Severity Alerts" portlet says : "An exception occurred. Please check the AAD.log file for further details"


The second message is on the "DFM Device Status" portlet. It says : "Cannot retrieve device summary. Please see the DeviceManagement.log file for more information.


I attached the two log files and the screenshot.


I don't have many information about the issue encountered. Any help will be really appreciated.


Regards,

Cedric.





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Joe Clarke Wed, 05/07/2008 - 19:24
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Looks like you've got a process failure. Please post the output of pdshow as well as the output of netstat -a -n -o -b.

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