Wrap-up time for agent outgoing call

Unanswered Question
May 7th, 2008

I work with UCCX 5.0

Agents have to call customers, after outgoing call there is no status "WORK" for let's say 60s as it is in the case of incoming call.

For incoming calls this option works fine.

Because calling agent is automatically setup to Not Ready status, is it setup wrapup time for outgoing call??


I have this problem too.
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jsivulka Tue, 05/13/2008 - 06:13

Have a look at the following link which explains one reason that this happens and how to remedy the situation;


Also Try this URL:


Use the Agent Based Routing Settings areas of the IPCC Express Configuration web page to configure Automatic Work and Wrapup Time.


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