05-07-2008 05:36 AM - edited 03-14-2019 02:11 AM
Hi,
I have installed CAD correctly and login with username and password successfully, when i try to change the state of the agent, i receive the attached message.
can anybody help me to solve this issue.
05-13-2008 08:00 AM
Following Urls will help you:
Agent Unable to Log Into Cisco Agent Desktop:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml
Cisco IPCC Express Fails to Log in to Agent Desktop:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801cb9d7.shtml
05-13-2008 12:16 PM
Thank you for your help, i have restarted the CTI service in the call manager the issue is solved.
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