A client has sent the following request pertaining to a new deployment. I can show them how to pull CDR records and some of the built in reports but is there a product out there which will them to create customized reports directly from the CDR/CAR databases? Thanks in advance for any assistnace.
"For some time now I have been trying to get a CDR record out of the system. The record needs to include Extension, Name, Time, Duration, Digits dialled, and when multiple records are found they should be grouped by Extension."