Phone Only Works at Certain Times.

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May 7th, 2008
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I have a remote office who is saying that they have a phone that only works at certain times.

They say the phone works from 10pm-8am and then outside of those times, it says ethernet disconnected and configuring IP and the date on the phone when it is working says 7-7-07.

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Tim Smith Thu, 05/08/2008 - 08:39
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Hi,


Firstly, get a very clear description of the problem from the end user.


Then check the physicals. Ethernet disconnected can be a problem with the cabling. Not sure why it would be time related, could just be intermittent. Otherwise maybe someone is sharing the cable, and some device is interfering.


If you have access to the switch. Get the mac address, locate the phone port via sh cdp neighbor and check the logs.


Is the port really going up and down etc. Time stamps should help you verify the end users story.


Cheers,


Tim



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