How to communicate between CRS and an external web server

Unanswered Question
May 7th, 2008
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Hello -


I am working on a typical banking application. I need to collect

information like

[Account]

Please enter your 16-digit account number now.

Please enter your 4 digit pass code now.

[Passcode]

Please enter your 4 digit pass code now.


which is not a problem.


And then have to send this to a host - post using XML document and get a

response back.


Should I use the Create URL document with the above 2 parameters

collected from the caller?

How do I send the document to a web service and get information like

account balance etc.?

Could you recommend some sample steps? My application script will be

handling the call contact trigger.

Thanks.




Document Step Types 2-239

Cache Document Step 2-240

Create File Document Step 2-243

Create URL Document Step 2-245

Create XML Document Step 2-248

Get XML Document Data Step 2-250

Keyword Transform Document Step 2-253

Upload Document Step 2-256

Write Document Step 2-258

XSL Transform Document Step 2-259


HTTP Contact Steps 2-89

Get Http Contact Info Step 2-90

General tab (Get Http Contact Info step) 2-92

Headers tab (Get Http Contact Info step) 2-93

Parameters tab (Get Http Contact Info step) 2-96

Cookies tab (Get Http Contact Info step) 2-98

CGI Variables tab (Get Http Contact Info step) 2-100

Http Forward Step 2-103

Http Include Step 2-107

Http Redirect Step 2-110

Send Http Response Step 2-111

Set Http Contact Info Step 2-113

General tab (Set Http Contact step) 2-114

Headers tab (Set Http Contact step) 2-115

Cookies tab (Set Http Contact step) 2-116


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Overall Rating: 3 (1 ratings)
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smalkeric Tue, 05/13/2008 - 13:19
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on CTI, create a custom ActiveX COM object to enable IVR to receive timeout if backend database application or web services goes down.

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