Hello,

No it does not show the CLID even when the call is internal.

This is a very basic deployment, it does not have any pilot points or groups, the operator only has to be able to look in the directory for the DN of the people and forward the calls.

All the implementation was done using the guide, the only different thing was that I changed the default users (ac and ACDauth...) for other users, but I don't think the problem is this because the system works very well, apart of this problem

if you do not have Pilot Point as you mention then the config was not made following the guide, if the config is not made using the proper elements (pilot point and hunt group) we cannot tell if it will work as designed

HTH

javalenc

if this helps, please rate

Sorry, I was out for some days.

I got confussed in my last post, I created the pilot point but I did not create any hunt group since this is not necessary for this implementation. The attendant will call individual users directly.

Regards,

The problem was solved, it seems that it is a bug that occurs when you configure the attendant console in catalan language. If you change the default interface language to English or Spanish, the caller ID is shown right