Reports on Cisco CallManager

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May 8th, 2008
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Is there a way to run reports on callmanager that would give statistics for a specific time frame, basically we are looking for call volumes, average incoming and average outgoing call volume for specific dates.

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Jaime Valencia Thu, 05/08/2008 - 11:23
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the CAR reports let you configure a timeframe, isn't that working??


of course they won't give you stats but they certainly will give you info from a certain timeframe you choose


HTH


javalenc


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gonzalezel Thu, 05/08/2008 - 11:49
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The only thing I get under CAR are the tabs BILLS, HELP, and LOGOUT. Does this mean the application isn't installed?

Jaime Valencia Thu, 05/08/2008 - 12:01
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are you using a CAR admin account to login??

if not you're only getting your personal options, only for your user


HTH


javalenc


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gonzalezel Thu, 05/08/2008 - 12:04
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no just the callmanager login account, how would I create a CAR admin account?

gonzalezel Thu, 05/08/2008 - 12:10
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CM Version 4.1(3)sr6

Admin version 4.1(0.11)

CM Installation id 4.1(3)sr6

Jaime Valencia Thu, 05/08/2008 - 12:19
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you need to log into CAR using admin/admin if it's the 1st time you login and add users to the admin group


HTH


javalenc


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gonzalezel Thu, 05/08/2008 - 12:26
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unfortunately that does not work, the person who was here before is now gone from the company. Is there a way to reset it or break in as no one knows the useraname and password.

Jaime Valencia Thu, 05/08/2008 - 12:35
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if you know the user you can reset the pwd on the directory


HTH


javalenc


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Rob Huffman Thu, 05/08/2008 - 12:41
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Hi Efrain,


Hope things are good with you! Here is a note to add to the great help from Jaime (nice work here my friend :) 5 points for your good follow-up)


This doc has some good detailed steps for what you need to do;


Cisco CallManager: Restoring a Lost ART / CAR Password


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml


Hope this helps!

Rob


gonzalezel Fri, 05/09/2008 - 07:43
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Ok that worked, but now I when I do a search by any extension all I get is zeros or empty reports. Any ideas?

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