05-08-2008 08:40 AM - edited 03-18-2019 08:54 PM
Is there a way to run reports on callmanager that would give statistics for a specific time frame, basically we are looking for call volumes, average incoming and average outgoing call volume for specific dates.
05-08-2008 11:23 AM
the CAR reports let you configure a timeframe, isn't that working??
of course they won't give you stats but they certainly will give you info from a certain timeframe you choose
HTH
javalenc
if this helps, please rate
05-08-2008 11:49 AM
The only thing I get under CAR are the tabs BILLS, HELP, and LOGOUT. Does this mean the application isn't installed?
05-08-2008 12:01 PM
are you using a CAR admin account to login??
if not you're only getting your personal options, only for your user
HTH
javalenc
if this helps, please rate
05-08-2008 12:04 PM
no just the callmanager login account, how would I create a CAR admin account?
05-08-2008 12:06 PM
version?
javalenc
05-08-2008 12:10 PM
CM Version 4.1(3)sr6
Admin version 4.1(0.11)
CM Installation id 4.1(3)sr6
05-08-2008 12:19 PM
you need to log into CAR using admin/admin if it's the 1st time you login and add users to the admin group
HTH
javalenc
if this helps, please rate
05-08-2008 12:26 PM
unfortunately that does not work, the person who was here before is now gone from the company. Is there a way to reset it or break in as no one knows the useraname and password.
05-08-2008 12:35 PM
if you know the user you can reset the pwd on the directory
HTH
javalenc
if this helps, please rate
05-08-2008 12:41 PM
Hi Efrain,
Hope things are good with you! Here is a note to add to the great help from Jaime (nice work here my friend :) 5 points for your good follow-up)
This doc has some good detailed steps for what you need to do;
Cisco CallManager: Restoring a Lost ART / CAR Password
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml
Hope this helps!
Rob
05-09-2008 07:43 AM
Ok that worked, but now I when I do a search by any extension all I get is zeros or empty reports. Any ideas?
05-09-2008 08:53 AM
is CDR configured???
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2
HTH
javalenc
if this helps, please rate
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