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12
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Reports on Cisco CallManager

gonzalezel
Level 1
Level 1

‎05-08-2008 08:40 AM - edited ‎03-18-2019 08:54 PM

Is there a way to run reports on callmanager that would give statistics for a specific time frame, basically we are looking for call volumes, average incoming and average outgoing call volume for specific dates.

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0 Helpful
12 Replies 12

Jaime Valencia
Cisco Employee
Cisco Employee

‎05-08-2008 11:23 AM

the CAR reports let you configure a timeframe, isn't that working??

of course they won't give you stats but they certainly will give you info from a certain timeframe you choose

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful

gonzalezel
Level 1
Level 1
In response to Jaime Valencia

‎05-08-2008 11:49 AM

The only thing I get under CAR are the tabs BILLS, HELP, and LOGOUT. Does this mean the application isn't installed?

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to gonzalezel

‎05-08-2008 12:01 PM

are you using a CAR admin account to login??

if not you're only getting your personal options, only for your user

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

gonzalezel
Level 1
Level 1
In response to Jaime Valencia

‎05-08-2008 12:04 PM

no just the callmanager login account, how would I create a CAR admin account?

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to gonzalezel

‎05-08-2008 12:06 PM

version?

javalenc

HTH

java

if this helps, please rate
0 Helpful

gonzalezel
Level 1
Level 1
In response to Jaime Valencia

‎05-08-2008 12:10 PM

CM Version 4.1(3)sr6

Admin version 4.1(0.11)

CM Installation id 4.1(3)sr6

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to gonzalezel

‎05-08-2008 12:19 PM

you need to log into CAR using admin/admin if it's the 1st time you login and add users to the admin group

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful

gonzalezel
Level 1
Level 1
In response to Jaime Valencia

‎05-08-2008 12:26 PM

unfortunately that does not work, the person who was here before is now gone from the company. Is there a way to reset it or break in as no one knows the useraname and password.

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to gonzalezel

‎05-08-2008 12:35 PM

if you know the user you can reset the pwd on the directory

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful

Rob Huffman
Hall of Fame
Hall of Fame

‎05-08-2008 12:41 PM

Hi Efrain,

Hope things are good with you! Here is a note to add to the great help from Jaime (nice work here my friend :) 5 points for your good follow-up)

This doc has some good detailed steps for what you need to do;

Cisco CallManager: Restoring a Lost ART / CAR Password

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml

Hope this helps!

Rob

gonzalezel
Level 1
Level 1
In response to Rob Huffman

‎05-09-2008 07:43 AM

Ok that worked, but now I when I do a search by any extension all I get is zeros or empty reports. Any ideas?

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to gonzalezel

‎05-09-2008 08:53 AM

is CDR configured???

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful
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