CSS and AXL addLine

wschochet · ‎05-08-2008

OK - I'm sure this is quite simple, but it is eluding me. I am trying to create a CTI route point and can't figure out how to set the appropriate Calling Search space. My simple addLine request works fine:

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<SOAP-ENV:Body>

<axl:addLine xmlns:axl="http://www.cisco.com/AXL/1.0"

xsi:schemaLocation="http://www.cisco.com/AXL/1.0 " sequence="1234">

<usage>Device</usage>

<routePartitionName>InboundACDPartition</routePartitionName>

</newLine>

</axl:addLine>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

But any attempt to add CSS to the line fails. Where / how / in which structure is this set?

stephan.steiner · ‎05-08-2008

The CSS has a bit of a strange name.. it's shareLineAppearanceCss or if you want to use the name, shareLineAppearanceCssName.

It's an optional field and you'd add it after the routePartitionName in your example.

Hope that helps..

wschochet · ‎05-12-2008

Ahhh - intutitive, but not obvious. Thanks!

Unfortunately, I find myself out of the frying pan and into another frying pan. I can create my CTI Routepoints, but no matter what I do, the mediaResourceGroupList and MOH entries come up "". AXL does not return any error - the RP is created, just without the requested MRG and MOH. Is this one hiding too, or I am totally missing something?

My message looks like this (I am assuming that I will deal with the lines later):

http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

http://www.cisco.com/AXL/1.0"

xsi:schemaLocation="http://www.cisco.com/AXL/1.0" sequence="7197">

8773161665

Test CTI RP

CTI Route Point

Cisco-station

User

Application_CSS

SC_PLY_C1S3S1S2_DP

SC_PLY_Location

SC_PLY_MRGL

2

Sascha Monteiro · ‎05-12-2008

you need to use mediaResourceListName, the other 2 might then be ok too ;-)

stephan.steiner · ‎05-12-2008

If you're working against a CCM6, you might want to enable debug traces and download the AXL service logs from the ccm using RTMT.. they actually contain quite some useful information. I've found at times I had no error (or no useful error) returned to me, but looking through the debug traces on the ccm I was able to figure out what is going wrong.

And.. it happens every so often that half a command is executed.. usually when some none essential parameter is incorrect, the command will still pass but everything starting with your wrong parameter will not be taken into account anymore. I do not particularly like this behavior, even think it's outright wrong, but so far I haven't had the motivation to raise a case on such an issue.. I usually fix my command and be on my way.