IPCC and Intercluster CCM

Unanswered Question
May 8th, 2008

Could an IPCC integrated with a CM-1 give call center services to an IP phone that is registered on a CM-2?

I appreciate any help on this please.

I have this problem too.
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gpulos Thu, 05/08/2008 - 14:47

In short, No.

The phone that is required to be a call center agent phone MUST be associated with the JTAPI user on the IPCC integrated Call Manager.

You cannot have a phone on Call Manager 2 associated to the IPCC JTAPI user on Call Manager 1, so you cannot have that phone act as a call center agent phone.

mmasis Fri, 05/09/2008 - 04:38

Thank you so very much! That's may be why I did not find any model like that on the documentation.

Thanks again for your time!

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