We are facing intermittent problems with call pickup:
1. External Party call in to mainline which rings on receptionist phone (mainline number is translated to DN 611 that is on line 2 of the receptionist phone)
2. User A (in the same pickup group) presses "call pickup" button to answer the phone when receptionist is not around. He is not able to hear the external party (external party can hear him).
This happens intermittently as we have tested this scenario several times at this user's phone. This problem also occurs to the other users' in the office.
Any advice is appreciated. Thanks.