uccx menu option/reporting

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May 8th, 2008
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we are using uccx 5 enhanced and have a simple aa script which offers a menu up to the caller. Is there a way that we can report on the options that the callers choose from the menu?

Thanks in advance.


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pklos Fri, 05/09/2008 - 06:25
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You can put user's choice into enterprise data variable and then report basing on it.




Jeff Thompson Fri, 05/09/2008 - 08:50
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Thank you for the reply. forgive me, I am a little new to uccx. So if I understand you correctly, I would insert 'Get Enterprise Call Info' under say option 1 (as well as option 2, 3 ect..) where I am doing a 'Call Redirect' to an extension. Then I could use Historical reporting to report on that Variable??

I have tried using 'Set Contact Info' to 'Handled' though again, I am not sure where/how to report on that. maybe I don't have that in the correct spot within the script.

Any further help/example would be greatly appreciated.




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