05-08-2008 07:56 PM - edited 03-14-2019 02:12 AM
we are using uccx 5 enhanced and have a simple aa script which offers a menu up to the caller. Is there a way that we can report on the options that the callers choose from the menu?
Thanks in advance.
~Jeff
05-09-2008 06:25 AM
You can put user's choice into enterprise data variable and then report basing on it.
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regards,
PK
05-09-2008 08:50 AM
Thank you for the reply. forgive me, I am a little new to uccx. So if I understand you correctly, I would insert 'Get Enterprise Call Info' under say option 1 (as well as option 2, 3 ect..) where I am doing a 'Call Redirect' to an extension. Then I could use Historical reporting to report on that Variable??
I have tried using 'Set Contact Info' to 'Handled' though again, I am not sure where/how to report on that. maybe I don't have that in the correct spot within the script.
Any further help/example would be greatly appreciated.
Thanks,
~Jeff
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