Callers into our Contact Centre complain of intermittent disconnects while in the Q.
As the caller has not disconnected the call, should this appear as an abandoned call in Historical reports.
I can find the CDR within Call Manager, however IPCCX Historical reports do not show the disconnected call. Calls disconnected by callers intentionally appear as abandoned calls as expected.
I suppose I am trying to find a method to fault find the disconnected calls within the Contact centre.