×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

plz help (script)

Unanswered Question
May 10th, 2008
User Badges:

hi


i'm building an ipccx script, and stuck in one step, this is a brief description on this step:

i want to prompt the caller to enter some digits and i want these digits to appear on the CAD desktop once the caller is connected to this agent...

i don't know what step can do this? i tried the get/set contact info, but no thing appeared on CAD

please guide me how this step can be done?


thanks


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chawki Salhi Sun, 05/18/2008 - 23:01
User Badges:

Hi,


You have to use the following steps:


-get digit string : to have the digits collected

-set enterprise call info : enterprise data can be passed to the CAD


Regards

tomide_ccie Mon, 05/19/2008 - 13:08
User Badges:

you can use ECC variables within set enterprise call info to pass caller entered digits to the CAD

Actions

This Discussion