05-10-2008 08:13 AM - edited 03-14-2019 02:12 AM
hi
i'm building an ipccx script, and stuck in one step, this is a brief description on this step:
i want to prompt the caller to enter some digits and i want these digits to appear on the CAD desktop once the caller is connected to this agent...
i don't know what step can do this? i tried the get/set contact info, but no thing appeared on CAD
please guide me how this step can be done?
thanks
05-16-2008 10:47 AM
The following URLs will help you in writing the scripts:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008068838c.shtml
05-18-2008 11:01 PM
Hi,
You have to use the following steps:
-get digit string : to have the digits collected
-set enterprise call info : enterprise data can be passed to the CAD
Regards
05-19-2008 01:08 PM
you can use ECC variables within set enterprise call info to pass caller entered digits to the CAD
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