CCX Angent Q owerflow

Answered Question
May 11th, 2008
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Hi


I am making a CCX install and i will like to have 2 service Q's. Q1 and Q2 8different agents). The Q1 has the trigger on it. If no Agents is taking the call after 90 sec i will like this call to be forwarded to Q2 on the Q2 Trigger or som other way.


I am testing this on the sample ICD script but i can figure out how to do this in the editor. pls. help


??


Attached is the sample icd script .


Best regards


Soren Knudsen



Attachment: 
Correct Answer by Chawki Salhi about 9 years 1 month ago

Hi,


I would advise you to do the following:


-in the select ressource step: on the queued branch use the step:


get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)


Once you have that data, just compare it to 90 and if it is greater, then use step:


redirect call to the other trigger.


Best regards,

Chawki

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Correct Answer
Chawki Salhi Tue, 05/20/2008 - 07:25
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Hi,


I would advise you to do the following:


-in the select ressource step: on the queued branch use the step:


get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)


Once you have that data, just compare it to 90 and if it is greater, then use step:


redirect call to the other trigger.


Best regards,

Chawki

knudsen-s Tue, 05/20/2008 - 09:16
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Hi


Thanx for this, I have got it to work but on a different way with a if loop and a subscript / de Q.


But the wait you have got an idee thanx .


/soren


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