CUE AA message

Unanswered Question
May 12th, 2008

Hello:

We have recorded custome AA welcome prompt. However, when we call the pilot number, it plays custom welcome message followed by system welcome message. How can we turn off system welcome message?

Thanks

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waynetall Mon, 05/12/2008 - 09:14

Hi Rajesh,

Are you using custom script or the default one?

WW

Rajesh Revuru Mon, 05/12/2008 - 09:38

Hello:

We are using aa.aef script file, but we are using a custom wave files. But when it i call the pilot number, it plays custom wave file followed by system wave fle. Here is sh ccn application aa

Name: autoattendant

Description: autoattendant

Application type: aa

Script: aa.aef

ID number: 3

Enabled: yes

Maximum number of sessions: 6

dialByExtnAnytime: false

busOpenPrompt: MMP_AAMainMenu.wav

dialByExtnAnytimeInputLength: 4

operExtn: 130

welcomePrompt: MMP_AAWelcome.wav

disconnectAfterMenu: false

dialByFirstName: true

busClosedPrompt: MMP_AAClosed.wav

allowExternalTransfers: false

holidayPrompt: MMP_AAClosed.wav

businessSchedule:

MaxRetry: 3

waynetall Mon, 05/12/2008 - 18:33

Hello,

sorry reply you late, was stuck in something else this afternoon.

I didn't see the menu prompt parameter on the show output. Best bet is to use the sample script and change the greeting variables with your costume greeting under cue script editor.

WW

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