05-12-2008 08:06 AM - edited 03-15-2019 10:36 AM
Hello:
We have recorded custome AA welcome prompt. However, when we call the pilot number, it plays custom welcome message followed by system welcome message. How can we turn off system welcome message?
Thanks
05-12-2008 09:14 AM
Hi Rajesh,
Are you using custom script or the default one?
WW
05-12-2008 09:38 AM
Hello:
We are using aa.aef script file, but we are using a custom wave files. But when it i call the pilot number, it plays custom wave file followed by system wave fle. Here is sh ccn application aa
Name: autoattendant
Description: autoattendant
Application type: aa
Script: aa.aef
ID number: 3
Enabled: yes
Maximum number of sessions: 6
dialByExtnAnytime: false
busOpenPrompt: MMP_AAMainMenu.wav
dialByExtnAnytimeInputLength: 4
operExtn: 130
welcomePrompt: MMP_AAWelcome.wav
disconnectAfterMenu: false
dialByFirstName: true
busClosedPrompt: MMP_AAClosed.wav
allowExternalTransfers: false
holidayPrompt: MMP_AAClosed.wav
businessSchedule:
MaxRetry: 3
05-12-2008 06:33 PM
Hello,
sorry reply you late, was stuck in something else this afternoon.
I didn't see the menu prompt parameter on the show output. Best bet is to use the sample script and change the greeting variables with your costume greeting under cue script editor.
WW
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