Manually enter work state?

Unanswered Question
May 12th, 2008
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Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?

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david.macias Mon, 05/12/2008 - 12:29
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the button should be available while the agent is on a call.



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