Manually enter work state?

Unanswered Question
May 12th, 2008
User Badges:

Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
david.macias Mon, 05/12/2008 - 12:29
User Badges:
  • Blue, 1500 points or more

the button should be available while the agent is on a call.


david

Actions

This Discussion