05-12-2008 11:06 AM - edited 03-14-2019 02:13 AM
Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?
05-12-2008 12:29 PM
the button should be available while the agent is on a call.
david
05-13-2008 04:41 AM
No, it's grayed out even when on a call.
05-13-2008 08:17 AM
My usual question - is this Cisco Contact Center Enterprise (UCCE) or Express (UCCX)? Two very different product suites.
Regards,
Geoff
05-13-2008 08:49 AM
Ahh, my apologies on that. UCCX5, Enhanced.
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