Our client has Ciscoworks LMS 3.0 with Campus Manager 5.0.0. Just last week he encountered problems with user tracking acquisition. From a total end hosts of 545 now it only sees 9 end hosts.
I noticed that when I ran the "start UT acquisition" the process name UTMajorAcquisition is running normally. But when the start UT acquisition turns "idle" the UTMajorAcquisition is "Transient terminated."
Tried to access the Debugging Options but can't open the file.
I've also attached herewith the pdshow result of the server. Do you think we need to upgrade the version of Campus Manager?
Appreciate your help on this.