CME- Send caller straight to VM

Unanswered Question
May 12th, 2008


For example, in the case of the secretary who knows the boss is busy, is there a way for her to send/transfer the caller directly into the boss's VM box, without the ringing of the phone first?

CME and CUE.

Thanks for the time,


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.3 (3 ratings)
Paolo Bevilacqua Tue, 05/13/2008 - 00:39

If I'm not worng, this feature now appeared in CME 4.3

However, remember that some callers are able to tell from the ring pattern that they have been transferred directly and can complain about the low priority given to their call.

rob.huffman Tue, 05/13/2008 - 04:51

Hi Michael,

Just to add a note to the great info from Paolo and Matt (you guys Rock!). Here is another method (if you don't have CME 4.3), the steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox

Hope this helps!


singhcisco Fri, 05/23/2008 - 14:58


Here is another simpler was of doing this;

ephone-dn 1

number 8.... (assuming that the ext length is 4 and number 8 will be used to directly xfer to VM)

call-forward all

translation-profile outgoing XferVM

voice translation-rule 8

rule 1 /^8\(.*\)/ /\1/

voice translation-profile XferVM

translate redirect-called 8


This Discussion