We are testing with an IPCC Enterprise 6.0 failover cases. We have tried a number of failover cases and 2 of them are quite strange.
1. Sub CCM down during an agent answering an ACD calls. The agent dekstop (CTIOS toolkit) will be logged out and agent need to log-in again to CTIOS.
2. When CG / CTIOS service down on 1 side during an agent answering an ACD calls. The agent desktop has tried to re-login but in "Ready" state while agent is still answering the previous ACD calls.
Is this a expected behavior from IPCCE side and has anyone share similar testing result to us.