Unity MWI problem

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May 13th, 2008
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Hi Guys,


I have just one user affected by MWI.Firstly it was stuck on but i dialled the mwi of dn to turn it off.Now it wont illuminate even tho there is an unread voicemail.I would like to resynch the mwi`s but cannot seem to find where to do it or proper documentation. Unity version is 1.0....thanks.

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Rob Huffman Tue, 05/13/2008 - 05:07
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Hi Bruce,


If this is Unity Connection 1.x


This was provided by Unity Design Master Jeff Lindborg;


Under web admin under Tools | Task Management.


Selet the "Resynchronize MWIs On All Phone Systems"


Hope this helps!

Rob

Rob Huffman Wed, 05/14/2008 - 05:57
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Hi Bruce,


You are most welcome :)


Take care,

Rob

spotlight41 Fri, 05/23/2008 - 07:09
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Rob,

Can you do this during production? I'm having this same issue on Unity Connection 1.2. Thanks.

Rob Huffman Fri, 05/23/2008 - 07:31
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Hi Steve,


Here is the info for Unity (which I'm sure carries across to UC as well);


"We recommend choosing a time outside of regular business hours because of the Cisco Unity resources needed for resynchronization."



If you are really having serious issues you can schedule it to Run>Now but I would try to do it outside of production hours if at all possible :)


Hope this helps!

Rob


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