Unity MWI problem

Unanswered Question
May 13th, 2008

Hi Guys,

I have just one user affected by MWI.Firstly it was stuck on but i dialled the mwi of dn to turn it off.Now it wont illuminate even tho there is an unread voicemail.I would like to resynch the mwi`s but cannot seem to find where to do it or proper documentation. Unity version is 1.0....thanks.

I have this problem too.
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rob.huffman Tue, 05/13/2008 - 05:07

Hi Bruce,

If this is Unity Connection 1.x

This was provided by Unity Design Master Jeff Lindborg;

Under web admin under Tools | Task Management.

Selet the "Resynchronize MWIs On All Phone Systems"

Hope this helps!

Rob

spotlight41 Fri, 05/23/2008 - 07:09

Rob,

Can you do this during production? I'm having this same issue on Unity Connection 1.2. Thanks.

rob.huffman Fri, 05/23/2008 - 07:31

Hi Steve,

Here is the info for Unity (which I'm sure carries across to UC as well);

"We recommend choosing a time outside of regular business hours because of the Cisco Unity resources needed for resynchronization."

If you are really having serious issues you can schedule it to Run>Now but I would try to do it outside of production hours if at all possible :)

Hope this helps!

Rob

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