moh playing in a retrieved voicemail message??

Unanswered Question
May 13th, 2008
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Have a UC500 running 4.20. Customer is reporting that sometimes when users play a retrived a voicemail the message plays moh. Now this probably has to do with something the receptionist is doing when she transfers a cal, but I cannot figure out what she could being doing that would cause moh to end up as a recorded message in someone's voicemail?? Anyone?

Thanks in advance,


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