UC520 IPPHONE UNREGISTER ABNORMAL

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May 14th, 2008
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Hi, all I have a problem with all phone in my Cisco UC500.

Sometimes all phone do a reset process abnormaly, in the log I see:


May 14 12:21:24 192.168.10.1 3387: -Traceback= 0x80024204 0x802D6934 0x802D6AB8 0x802D8F30 0x802BB518 0x802CD6D8 0x802BC01C 0x802C6CC8 0x802BC720

0x802BC87C 0x802BE514 0x802BFA80 0x802BA600 0x81278E88 0x806007B4 0x80605B90

May 14 12:21:24 192.168.10.1 3388: May 14 10:23:00.023: %SYS-3-CPUHOG: Task is running for (66000)msecs, more than (2000)msecs (127/0),process =

Skinny MOH Server.

May 14 12:21:24 192.168.10.1 3389: -Traceback= 0x80024200 0x802D6934 0x802D6AB8 0x802D8F30 0x802BB518 0x802CD6D8 0x802BC01C 0x802C6CC8 0x802BC720

0x802BC87C 0x802BE514 0x802BFA80 0x802BA600 0x81278E88 0x806007B4 0x80605B90

May 14 12:21:25 192.168.10.1 3390: May 14 10:23:02.467: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-12:SEP001EF7C2FA30 IP:10.1.1.13 Socket:12 DeviceTy

pe:Phone has unregistered abnormally.

May 14 12:21:25 192.168.10.1 3391: May 14 10:23:02.467: %IPPHONE-6-REGISTER: ephone-12:SEP001EF7C2FA30 IP:10.1.1.13 Socket:16 DeviceType:Phone ha

s registered.

May 14 12:21:25 192.168.10.1 3392: May 14 10:23:03.111: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-11:SEP001EF7C2F6F1 IP:10.1.1.12 Socket:4 DeviceTyp

e:Phone has unregistered abnormally.

May 14 12:21:25 192.168.10.1 3393: May 14 10:23:03.111: %IPPHONE-6-REGISTER: ephone-11:SEP001EF7C2F6F1 IP:10.1.1.12 Socket:12 DeviceType:Phone ha

s registered.


My sh ver:


Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(11)XW4, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 27-Sep-07 19:25 by prod_rel_team


ROM: System Bootstrap, Version 12.4(11r)XW, RELEASE SOFTWARE (fc1)


Anyone know what is the problem?


Thanks Enrico.

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Preston Chilcote Wed, 05/14/2008 - 06:47
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  • Cisco Employee,

The CPUHOGs are fixed by CSCsk66907 in 12.4(11)XW5. The release notes of the bug say that this causes the phone to unregister. I would suggest upgrading to 12.4(11)XW7.

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