05-14-2008 03:29 AM - edited 03-15-2019 10:39 AM
Hi, all I have a problem with all phone in my Cisco UC500.
Sometimes all phone do a reset process abnormaly, in the log I see:
May 14 12:21:24 192.168.10.1 3387: -Traceback= 0x80024204 0x802D6934 0x802D6AB8 0x802D8F30 0x802BB518 0x802CD6D8 0x802BC01C 0x802C6CC8 0x802BC720
0x802BC87C 0x802BE514 0x802BFA80 0x802BA600 0x81278E88 0x806007B4 0x80605B90
May 14 12:21:24 192.168.10.1 3388: May 14 10:23:00.023: %SYS-3-CPUHOG: Task is running for (66000)msecs, more than (2000)msecs (127/0),process =
Skinny MOH Server.
May 14 12:21:24 192.168.10.1 3389: -Traceback= 0x80024200 0x802D6934 0x802D6AB8 0x802D8F30 0x802BB518 0x802CD6D8 0x802BC01C 0x802C6CC8 0x802BC720
0x802BC87C 0x802BE514 0x802BFA80 0x802BA600 0x81278E88 0x806007B4 0x80605B90
May 14 12:21:25 192.168.10.1 3390: May 14 10:23:02.467: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-12:SEP001EF7C2FA30 IP:10.1.1.13 Socket:12 DeviceTy
pe:Phone has unregistered abnormally.
May 14 12:21:25 192.168.10.1 3391: May 14 10:23:02.467: %IPPHONE-6-REGISTER: ephone-12:SEP001EF7C2FA30 IP:10.1.1.13 Socket:16 DeviceType:Phone ha
s registered.
May 14 12:21:25 192.168.10.1 3392: May 14 10:23:03.111: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-11:SEP001EF7C2F6F1 IP:10.1.1.12 Socket:4 DeviceTyp
e:Phone has unregistered abnormally.
May 14 12:21:25 192.168.10.1 3393: May 14 10:23:03.111: %IPPHONE-6-REGISTER: ephone-11:SEP001EF7C2F6F1 IP:10.1.1.12 Socket:12 DeviceType:Phone ha
s registered.
My sh ver:
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(11)XW4, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 27-Sep-07 19:25 by prod_rel_team
ROM: System Bootstrap, Version 12.4(11r)XW, RELEASE SOFTWARE (fc1)
Anyone know what is the problem?
Thanks Enrico.
05-14-2008 06:47 AM
The CPUHOGs are fixed by CSCsk66907 in 12.4(11)XW5. The release notes of the bug say that this causes the phone to unregister. I would suggest upgrading to 12.4(11)XW7.
05-14-2008 06:55 AM
Thanks, now I try it!
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