dszymkowicz Wed, 05/14/2008 - 23:59

Agents use IP Phone Agent service to logon to queues. CAD is not an option at the moment because, desktops are in other network.


dszymkowicz Thu, 05/15/2008 - 23:06

Trunks redirecting data via different ports, to pass by firewall, between separated networks.

Yes, that's the right term. Your posts are quite brief - best to provide more info at the start than have this back and forth.

You need to check the Port Utilization Guide. I know there is one for ICM - we had to configure a firewall to pass CTIOS monitoring streams and the ICM Port Utilization Guide provided the specs we needed. ICM supports CAD too, so maybe the CAD ports are the same in UCCX - would not bet on it though.

Anyway, you need to start somewhere so I'd look at that doc.




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