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IPCC Express with VG 248 analog phones for agents

rcarrijoesilva
Level 1
Level 1

Hi

Is it possible to use analog phones connected to VG's as agent phones for the IPCC Express solution ?

I've never seen it...

Thanks,

Rod

2 Replies 2

ivillegas
Level 6
Level 6

Analog agents with VG 248 is "NOT SUPPORTED" with IP ICD, IPCC Express, CRS etc.

thisisshanky
Level 11
Level 11

Rod there is a very clumsy solution available please see attached visio. This was originally designed for remote home workers....if this solution works for remote home workers, i dont see a reason why you cannot plug in an analog phone into the vg248. Worth a try.

Also the question if this is a "TAC supported" solution

Sankar.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
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