Hello everybody, we just got a new UCCX system along with a TelRex call recording system. The problem that we're having is that when monitoring agents from within the Supervisor Desktop the outgoing calls only show up as the number dialed into the UCCX. For instance if I pick up the phone to dial 5551212 it will only show the UCCX number which might be 5702 or something. What's odd to me is that our CallRex system gives us the incoming and outgoing caller ids just fine, so why can't the Supervisor Agent?
I have this problem too.