Error accessing 7941 and 7961 via Web Access

delta-net · ‎05-14-2008

Hi All!

I have a problem connecting to our phones via Web.

When I look at the device list on CUCM 6.0.1.2121 there's a hyperlink attacherd to each phone.

When I click the URL I get an overview of the phone.

If I try to click on the network settings I get an HTTP error 400.

What's the problem?

The phone's Web Acceess setting is Enabled.

Tnx in advance!

Greets

Gerhard

irisrios · ‎05-21-2008

This behavior is expected when the GET request itself cannot be parsed because of some kind of packet corruption. If you send a bad request to the IIS Web server, the Custom Errors functionality is not invoked, which causes the â€œHTTP Error 400" error message. To more completely determine what may be occurring, obtain a network capture of the communication packets between the client receiving the error and the Web server itself.

david.pollock · ‎07-22-2008

I'm having the exact same problem with our 7911s and 7941s. Occurs on all of the phones in the company.

I can access the Device Information page by clicking on the link from the CM Admin page, but if I type the phone's IP into a web browser I get the HTTP 400 error. I get the same error if I click on any of the links in the Device Information page.

Looks to me like a bug in the phone's firmware??

Firmware I am using is:

7911: SCCP11.8-3-3SR2S

7941: SCCP41.8-3-4SR1S

Amit Shah · ‎07-30-2008

we have 7960's and 7911's and i was getting the same error with ie7, i tried to use firefox and it worked like a charm. I put a tac case in and according to the tac eng cisco does not support ie7. He told me to downgrade to ie 6

david.pollock · ‎07-30-2008

Tried with firefox and it worked fine. Thanks for the tip Amit!