CUE AA script welcome prompt

Answered Question
May 14th, 2008

Guys,

IS there a specific requirement that the prompts recorded in CUE 2.2 Auto-Attendant script have to be in the format - " G.711 u-law, 8 kHz, 8 bit, Mono" ? If so, is there any specific recording software which can create this sort of .wav file? I don't think the standard Windows XP recording software will help in any way.

I have this problem too.
0 votes
Correct Answer by Paolo Bevilacqua about 8 years 6 months ago

No. Under ephone, configure type 7960 addon 1 7914, under telephony-service load 7914 , copy said firmware file in flash and make it avaialable with "tftp-server ...".

Thanks for the nice rating and good luck!

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Overall Rating: 4.3 (4 ratings)
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Paolo Bevilacqua Wed, 05/14/2008 - 23:45

You can record directly with the CUE. Look in the manual how to do that calling the administration number.

Hope this helps, please rate post if it does!

Abhijit.Das Thu, 05/15/2008 - 00:13

Paolo,

Thanks for the reply. If possible, could you please send me the link?

Have a nice day.

Regards,

Abhijit.

Abhijit.Das Thu, 05/15/2008 - 00:41

Thanks Paolo, I got it - it's the Administration via Telephone Call-in number that allows us to record new prompts.

I need your help regarding one more thing -

I have configured a 7960 with a 7914 expansion module. But even after restarting everything the buttons on the expansion module are red. Does it mean that the expansion module is faulty?

Regards,

Abhijit Das.

Correct Answer
Paolo Bevilacqua Thu, 05/15/2008 - 03:23

No. Under ephone, configure type 7960 addon 1 7914, under telephony-service load 7914 , copy said firmware file in flash and make it avaialable with "tftp-server ...".

Thanks for the nice rating and good luck!

Abhijit.Das Fri, 05/16/2008 - 05:00

Thanks a lot Paolo, I got it working! Have a nice weekend.

Regards,

Abhijit.

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