IP Communicator Error

Unanswered Question
May 15th, 2008

When I go to corporate directory on my IP COM it shows "HTTP 404 page not found".

It works on desk phone, but not on IP phone.


I have this problem too.
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Tommer Catlin Thu, 05/15/2008 - 08:09

Check the URL for the phone. If it cant access CUCM via DNS or IP address, you have an ACL problem.

alig.norbert Thu, 05/15/2008 - 10:17

Check with "debug tftp packets". Try with a SEP.xml file on the TFTP-Server.


Adrian Saavedra Thu, 05/15/2008 - 12:48

Hi friend,

Try using Wireshark to capture packets of the IP Comm.


-- adrián.

Tommer Catlin Thu, 05/15/2008 - 13:04

It's an easy one. The device can not contact the URL of the CUCM service the corp directory. Either the IP Comm cant resolve the DNS name of the CUCM server or it does not have the IP address in it's profile for the corp directory, or they are behind a firewall using VPN coming into the network. Http request may not be allowed from that client to the cucm pub possibly.


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